Frequently Asked Questions


1. Where is the office located?

The office is located at 300 Prince Albert Rd, Suite 107, Dartmouth, Nova Scotia. This is in the Paddler’s Cove Building on Lake Banook across the street from the Needs Convenience store and gas station.

2. What are the office hours and how do I contact the office?

Current office hours are listed below (please check back for up-to-date office hours):
Mondays: Closed
Tuesdays: 8:30am-2:00pm
Wednesdays: 1:00pm-6:00pm
Thursdays: 11:00am-5:00pm
Fridays: 9:00am-12:00pm
Saturdays & Sundays: Closed

Office Phone: 902-433-3872

3. Even though it’s a new club am I considered a returning player for registration purposes?

All returning players who have played with Dartmouth United, Cole Harbour, Eastern Passage or DFC will need to register as “New Players”. Any player coming from a club outside of the above 4 can register as a returning player but will need to contact their old club to obtain their access code if you do not know it.

4. Will there be in an in person registration session?

If you prefer to register in person, you can come to the office any time during office hours to register. Office hours are listed above in Question 2. As well United DFC is working on an event for in person registration. Please stay tuned and check the website or follow us on Social media for more information. Twitter @uniteddfc or Facebook

5. What age group should my child be playing in?

Please click the link to view the Soccer Nova Scotia Birth Year and Season Matrix: Birth & Season Matrix

6. How can I pay for my child’s program?

You can pay for your child’s program on the online registration form through PayPal either as a guest or through your PayPal account. You can also pay in person at the office by debit, credit, cheque or cash.

7. Are there payment plans or financial assistance available?

Financial assistance is available through programs such as JumpStart and KidSport. Some support may also be available at the club level upon request on a case by case basis. Please contact the office at 902-433-3872 or

8. Is there a discount if I have multiple children in the club?

We do offer sibling discounts for the 3rd and 4th sibling. The 3rd sibling will receive $35.00 off of their registration fee and the 4th sibling will receive a free registration (lowest registration fee of the siblings up to $300.00).

9. What is the refund policy?

Please click the link to view United DFC’s refund policy (this includes everything from immediate withdraw, program cancellation, medical reasons/injury, moving out of area): Refund Policy

10. When is the Summer program starting?

The anticipated start date for the performance leagues are early May for the leagues that play on turf and late May/ early June for the performance leagues that play on grass. The mini program and community leagues play on grass so these programs will begin when the fields open in late May/ Early June. Performance and older community programs will begin training on turf following placements.

11. What day does my child play?

There have been substantial changes to the leagues. At this time, it is not known when most games and sessions will take place. As much as possible the club tries to give consistent training nights.

12. Can I play with my friends?

All mini and community team players are able to select the community in which they wish to play as well as submit ONE friend request. We will do our best to accommodate all requests submitted prior to the start of programs. Performance players will be placed on teams by technical staff and all performance teams are not built on friend or community requests.

13. Does it matter which location I choose for the mini or community programs?

To help build our teams, mini and community players are able to choose the community in which they would like to play (Dartmouth, Cole Harbour or Eastern Passage). However, if you have no preference on which community you would like to play in, you can select that option and we will place the player in one of the 3 communities.

14. What footwear does my child need for grass fields? Turf? School gyms?

For turf and grass fields we recommend cleats. At the mini level, sneakers can be worn but cleats are highly recommended. When players attend training in school gyms they must wear sneakers or flat soccer shoes (no cleats on the bottom).

15. Where can I find the game schedule?

Game schedules are found on your teams respective league website. Please see list below for team and league websites:
– All youth (with the exception of U12 SNS Whitecaps Prospects) will be playing in the CISL for the summer season:
– U12 SNS Whitecaps Prospects team will play in the SNS Prospects League:
– All youth AA and AAA teams will be playing in the NSSL:
– Senior B and C Men will play in the MSMSL:
– Senior B Women will play in the MSWSL:
– Premiership Men and Women will play in the NSSL:
– Ladies 7 Aside play in the Citadel Women 7-Aside League:

16. What is a Technical Director?

A Technical Director is someone who oversees the soccer side of the club. This means they are involved through the club at all levels. In their job descriptions they are assigned to plan and create the programs, select the teams, help with coach and player develop, create long-term soccer plans and visions, plus much more. Very simply, if it involves soccer, the Technical Directors will be involved.

17. My child is a U9 player why might s/he be playing on the U10 team?

Yes, they might. This is because u9 & u10 have historically been a single age band under the u10 banner. However, in the past couple of years, as the sport has grown, the clubs and league have found that there are numbers to make a single u9 league work. However, at this point there numbers are not big enough for 2 divisions at this age (u9 Prospects). This means that players who are not selected for the highest prospect level at u9 will be playing at an appropriate u10 Prospects level.

18. What is the difference between Community and Performance program?

Community is a program that targets players who want a more relaxed, fun environment where they are able to play with their friends, in their local community. However, if they are looking for a program with more emphasis on development and skills then a performance team might be the right choice. Performance teams will not necessarily be based in your local community and will ask for more commitment and higher skill level than community.You can chat with the Technical Directors if you are unsure which is the best fit.

19. Should my child play U8 Prospects or Community?

This depends on what the player’s/ family’s goals are for the season. If the players are looking for a more relaxed, fun environment where they are able to play with their friends in their community, then the community/ recreation level may be for them. The U8 Community/ Recreation program takes place during weeknights and rarely has soccer on the weekends. If the player/ family is looking for more emphasis on skill development and are available for weekend jamborees then prospects may be the right choice. You can chat with the Technical Directors if you are unsure which is the best fit for your child.

20. What is the placement process?

*Yet to be decided* We will make this after the TDs are appointed.

21. Who needs to tryout or be “placed”?

Any player who wants to make a performance team will need to attend placements (tryouts) and be placed on a team at the appropriate level as deemed by the technical staff.

22. What if my child can’t make the placement sessions?

This is perfectly fine. People’s lives sometimes conflict with try-out time. If you are missing a tryout that you plan to attend, please contact the Technical Directors and they will discuss the solutions with you.

23. Is there a cost for placement sessions?

Yes, $10.

24. What is balancing?

Balancing is the process of creating appropriately balanced teams. This often happens when we have 2 or more teams at an age group/ level. A number of factors will be considered when balancing teams and decisions will be made by the Director of Soccer with the support of the club technical committee.

25. How are teams chosen?

*Yet to be decided* We will make this after the TDs are appointed.

26. What if I miss practices and games?

This is perfectly fine. Life sometimes gets in the way. Please let you coaches know when you will be missing practices or games. If you are in the performance stream, and you will be missing significant numbers of practices of games, then please contact the Technical Directors.

27. What is my commitment level?

This depends on which program the players sign up for. On every team, the expectation is that players will let the coach know with at least 48 hours notice if they will miss a game or practice so the coach can plan accordingly. If a player is placed on a performance level team, it is expected that soccer will be a priority. At the community level, it is understood that soccer may not be the player’s first priority but the coach must still be notified when a player will be absent.

28. How do I know if fields are closed?

The club and or your teams individual coaches/managers will always email all team members in the event that a practice or game is cancelled. You can also look up HRM field closures which are updated by 3:00pm daily throughout the summer season at the following link (if HRM closes the fields then all of our programs on those fields will be cancelled):

29. How do I communicate with coaches?

At the beginning of the season, your individual team coach and or manager will send a team introductory email and let you know the best form of communication for the season. This may be different across teams so please go by what your coach requests. We do recommend the 24 hour rule where we ask players & parents who are upset to wait 24 hours before contacting the coach about the issue. We also encourage parents & players with concerns to contact the club and coaches with their concerns so we can address them.

30. Who do I contact if I have a problem with a coach?

If players or parents have a problem with a coach, they are asked to wait 24 hours and then contact the coach to deal with the issue directly. If the player or parent feels uncomfortable approaching the coach, they are asked to contact the Director of Soccer after waiting the 24 hour cool down period. If the concern is with the Director of Soccer, the player or parent may contact the United DFC technical committee chair, Fernando Lucas.

31. How do I get more involved with the team or club (Coach, Manager, Volunteer)?

If you are interested in volunteering with the club as a coach, manager or in any other aspect, please indicate on your child’s registration form as well as contact the club

32. What does the new logo represent?

The new United DFC logo has a classic, clean look which incorporates the new club colours and the water represents the ties that all of the United DFC communities have to the water.

33. Where are the fields located?

Please click the link for HRM field locations and directions:

34. I am not getting any information/emails? What can I do?

If you are not getting any information/emails from the club, please email or call 902-433-3872 and we will help resolve the issue. Often times it is something as simple as a misspelled email in the GoalLine system which can be easily fixed.


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