Refund Policy

  1. Immediate Withdrawal Requests
    Players who pay with a cheque, money order, credit card or cash and who submit written notice of withdrawal within 48 hours of payment, prior to participating in any program-related activity (including placements) and before the payment has been processed, will receive a full refund.
  2. Cancellation of program by United DFC
    If a program is cancelled prior to initiation, full refunds will be provided to registrants.  If a program is cancelled after start-up, refunds will be pro-rated
  3. Medical Reasons
    If an illness or injury prevents the player from participating further in any program for which they have enrolled, a portion of the fees will be refunded upon request.  Following the deduction of any administrative, League, District, Soccer Nova Scotia or other applicable costs that may apply, the refund will be pro-rated according to the duration of the program remaining after either the date the written request is received or the date of the illness/injury as per a physician’s note.
  4. Move Out of Area
    If the individual leaves the United DFC catchment area and can no longer reasonably participate in a program, a portion of the fees will be refunded upon request.  Following the deduction of any administrative, League, District, Soccer Nova Scotia or other applicable costs that may apply, the refund will be pro-rated according to the duration of the program remaining after either the date the written request is received or the date of the move, whichever is later.
  5. Fees
    The current schedule of fees is indicated in the Payment Policy & Guidelines.

PROGRAMS

Mini Team Play (U3-U8)

    1. If the refund request is received 15 days or more before team play begins, the registrant will receive a full refund.
    2. If the refund request is received less than 15 days before team play begins, the registrant will receive a full refund minus the administrative fee. ($25)
    3. If the refund request is received within 15 days after team play begins, 50% of the registration fee will be refunded. (Exception: Players who have not registered with United DFC previously or with any of the 4 forming clubs in the past, will receive a full refund minus the administrative fee and Soccer Nova Scotia fee.)
    4. Refunds will not be issued when requests are received more than 15 days after team play has begun.

Community Team Play (U9-U21)

  1. If the refund request is received 15 days or more before the placement sessions begin, the registrant will receive a full refund.
  2. If the refund request is received less than 15 days before or after the placement sessions begin, the registrant will receive a full refund minus the administrative and placement fee.
  3. If the refund request is received no later than 7 days after the team list is announced and before the first league game, the registrant will receive a full refund minus the administrative, placement, Soccer Nova Scotia and League fees.
  4. If the refund request is received before the first league game and 7 days after the team list is announced, 50% of the registration fee will be refunded.
  5. Refunds will not be issued when requests are received after the first league game has occurred.

Prospects (U9/10/11/12) and Performance (U9-U21) Team Play 

  1. If the refund request is received 15 days or more before the placement sessions begin, the registrant will receive a full refund.
  2. If the refund request is received less than 7 days after the team list is announced and before the first practice/league game, the registrant will receive a full refund minus the placement fee.
  3. If the refund request is received after the first practise, the registrant will receive a full refund minus the administrative, placement, Soccer Nova Scotia and League fees.
  4. If the refund request is received before the first league game and 7 days after the team list is announced, 50% of the registration fee will be refunded.
  5. Refunds will not be issued when requests are received after the first league game has occurred.

Senior Men’s and Women’s Team Play

  1. If the refund request is received prior to the club registering the team into the respective league, the registrant will receive a full refund.
  2. If the refund request is received before the first league game, the registrant will receive a full refund minus the administrative, Soccer Nova Scotia and their representative portion of League fees
  3. Refunds will not be issued when requests are received after the first league game has occurred.

Mini and Community Training Programs
The registrant will receive a full refund minus the administrative fee only if the vacancy left by the withdrawal is filled by another registrant before the program begins.  Registrants must be aware that this rarely occurs.

Exceptions
Any exception to this policy must be approved by the Executive Committee of the Board of Directors.

PROCEDURE

  1. Submit refund requests in writing (email, letter or fax) to the General Manager. The extent of the refund will depend on the date that the written request is received (unless otherwise specified). Please explain the reason for the request.
  2. Refunds involving cheque or money order payments will be issued after the payment has been cleared through United DFC’s financial institution.
  3. Refunds involving on-line credit card payments will be issued by cheque after United DFC has received notification of the approved credit card payment from the online registration system.
  4.  Refunds involving cash will be issued by cheque upon approval of refund.

Refunds may take up to 30 days to process.

 

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